At LAM FOONG MANAGEMENT SDN BHD, customer satisfaction is important to us. While we strive to ensure that all products and services meet your expectations, we recognize that there may be circumstances where a refund may be requested.
This Refund Policy outlines the conditions under which refunds may be granted. By making a purchase with us, you agree to the terms stated below.
1. Eligibility for Refunds
Refunds are only applicable under the following circumstances:
- The product received is defective or damaged upon arrival.
- The product delivered is incorrect and does not match your order.
- The service purchased was not delivered as agreed.
Refunds are not applicable for:
- Change of mind after purchase.
- Cancellations once the order has been processed or shipped.
- Products that have been used, tampered with, or damaged by the customer.
2. Refund Request Process
To request a refund, customers must:
- Notify our customer service within 2 business days of receiving the product.
- Provide proof of purchase (order number, receipt, or invoice).
- Provide supporting evidence (such as photos of defects, damages, or incorrect items).
Requests made after the stated timeframe may not be eligible.
3. Refund Method
- Approved refunds will be processed to the original payment method used during purchase (e.g., credit/debit card, online banking, e-wallet).
- Refund processing time may take up to 14 business days, depending on your bank or payment provider.
4. Replacement Option
In cases of defective, damaged, or incorrect products, customers may choose:
- A replacement item of the same product, OR
- A refund to the original payment method.
Replacements will only be processed after the returned product has been received and inspected by us.
5. Non-Refundable Services
- Custom orders, digital products, or personalized services are strictly non-refundable.
- Any fees related to shipping, handling, or transaction charges are non-refundable unless required by law.
6. Contact Information
For refund requests or inquiries, please contact our customer service team: